Appointments - VA Central Ohio Healthcare System
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VA Central Ohio Healthcare System



Schedule a VA Appointment

There are many ways for Veterans to make health care appointments.

  • If you don’t have VA health care benefits, you can apply now. Apply for VA health care.
  • If you’re having a medical emergency, please call 911 or call the Veterans Crisis Line at 1-800-273-8255, then press 1.

Schedule an Appointment

By Phone

Follow the instructions on this page on how to make an appointment by phone at this facility.


VA now offers online appointment scheduling for some appointments. We hope to expand the number of VA facilities and types of appointments in the future.

If you have VA health care benefits, you can schedule your VA primary care appointments online if you:

With your online account, you’ll also be able to:

  • Track the status of requests
  • Send messages about requested appointments
  • Get notifications about appointments
  • Cancel appointments
Schedule a VA appointment online.

Upgrade your Existing Accounts

At Chalmers P. Wylie VA Ambulatory Care Center (VA ACC), we have established a number of procedures to assist you in getting an appointment without a long delay.  Our Call Center team is able to assist you with:

  • Scheduling an appointment with your Primary Care Provider.
  • Reschedule or cancel an existing appointment.

We want to make it easier for you to schedule appointments, refill medications, or leave a message for your doctor/nurse. Please keep these numbers handy:

1. Call the Advice Nurse 614-257-5200 , option #3, available 24 hr/day, if you are not feeling well and need an urgent appointment.
This nurse can make an appointment for you to be seen or help you decide about the next steps. For medical emergencies please call 911.

2. Call the Patient Scheduling Unit at 614-257-5200, option #2 available 8:00 a.m. - 4:00 p.m., Mon-Fri, to schedule the following routine appointments:
- with your doctor or specialists;
- for an eye exam, hearing exam or hearing-aid evaluation (these no longer require a doctor’s referral);
- for a test ordered by your doctor;
- or to leave a message for your primary care team or a specialist team.

3. You may also email your primary care or specialist team for non-urgent matters by signing up at Replies to emails may take up to five business days.

4. If you need to refill a prescription, please call the Pharmacy at 614-257-5200, option #1
Please allow 10-14 days for processing and mailing.
Automated services are 24hr/day, live pharmacy tech 8:00 a.m. - 4:00 p.m.

Veterans Crisis Line (24/7 crisis support): 1-800-273-8255
Dial "1" to speak to a VA counselor immediately.

If you need assistance scheduling, rescheduling or cancel an existing appointment, please contact the Call Center.

If you cannot keep an existing appointment, please contact us as soon as you are aware you cannot make your appointment.  This will allow us to reschedule you sooner as well as schedule one of your fellow veterans for the original appointment date and time. 

Information to Help You Decide about Where to Receive Your Care

VA has a regularly updated Access to Care website that provides useful information that can help you to decide the best VA location for you to receive your care. Before making an appointment, you can find out the following information for a VA location:

  • Wait times for primary care, mental health, and some of the commonest specialties
  • If same day services are available in primary care and mental health
  • If Telehealth is available in primary care and mental health
  • If it has an emergency room
  • Facility contact information
  • Veteran satisfaction scores
  • Quality information comparing each VA and local area non-VA healthcare facilities

VA is committed to give Veterans the access to care they need, when they need it. When you’re planning your care at VA, you can rely on us to give you the information you need to make informed health care decisions.


Call Center

After Normal Business Hours