Customer Service - VA Central Ohio Healthcare System
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VA Central Ohio Healthcare System

 

Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. No matter which service you visit when you come to our facility, you will always be able to find one of our many service level advocates. Service level advocates are experienced employees who can assist you with your concerns in the area where the problem occurred. Ask any member of our staff to direct you to one of our service level advocates for assistance.

Dustin D. Doebert, Patient Advocate

Dustin D. Doebert

Patient Advocate
614-257-5290

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Carlo Dixon

Patient Advocate
614-257-5290

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Sandra Dallis-Anderson

Patient Advocate
614-257-5290

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Tyler Strine

Patient Advocate
614-257-5290

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Our Additional Contacts program seeks to give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Stephanie Blades, Women Veterans Program Manager

Stephanie Blades

Women Veterans Program Manager
614-257-5562

For a listing of additional contacts, please visit our phone directory.

We strive to always provide the highest quality of care to the veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.

Representing your concerns is the main responsibility of the patient advocate.  The patient advocate will:

  • Assist you in getting solutions to your problems.
  • Tell you and your family about procedures, policies and available services.
  • Help you understand your rights and responsibilities.
  • Tell the staff how you feel about our services.
  • Pass along your compliments to staff and management

Patient Comment Cards

Boxes throughout the building contain patient comment cards.  This is to provide you an opportunity to provide feedback about your perception of the care you are receiving.  You may use this card to tell us if we need to make an improvement in an area to provide a compliment for an employee or volunteer that was particularly helpful to you.  You may write the card anonymously or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them.  The information from the survey informs staff what they are doing right and what they need to improve.  Please complete the survey and mail it back.

VFAC Veterans & Family Advisory Council

The Veterans Family Advisory Council serves in an advisory capacity to assist the Columbus VA in personalizing, humanizing, and demystifying the healthcare experience. Membership of this council will be a working task force to help the Columbus VA always put patients and families first.The Veterans & Family Advisory Council actively promotes and creates new and unique opportunities for communication and collaboration that emphasize responsible and personalized Veteran-centered care.

Contact the Veterans & Family Advisory Council:

Staff Liason, Dustin Doebert  614-257-5449